What Happens When I Change User Email Addresses?
This KB only applies to authorized Sales Cookie operators.
- Go to Debug > Change Email
- Complete the form
- Current Email = old email address of a user (MUST exist)
- New Email = new email address to switch to (this user may or may not already exist in Sales Cookie)
- Click on Change
![](https://support2.salescookie.com/galleryDocuments/edbsn1a08cf0203c8a777756f98d9338e54771bfdaf2e5e47d8bc320b929c5c38d8bb7bc2c57e3757c44ed320c3e9e4074f6b?inline=true)
Here are different scenarios and how they are handled:
- There are two different scenarios
- The new email is NOT in-use in Sales Cookie
- The user will have to perform a "Sign Up" action and choose a new password
- The user will have to accept Terms of Service
![](https://support2.salescookie.com/galleryDocuments/edbsnc62f48b57a5b216e93707a0b0d50126f9f38b93684aef540c1cca2adeef80ef77fe25c73861b4122ac363bff60785022?inline=true)
- The new email is already in-use in Sales Cookie
- The user can sign normally with their existing password
- Signing up or resetting credentials is not required
- Content associated with each user (ex: commission statements) will be swapped
- Content associated with the old email will appear under the new email
- Content associated with the new email will appear under the old email
- There is no way currently to merge 2 user accounts into one
- We do NOT recommend changing email addresses for users who log in via SSO (ex: Google / Microsoft / SalesForce)
- The behavior of changing email addresses is undefined
- User aliases are updated after changing email addresses
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