Which Types of Support Channels Are Available?

Both trial and paid plans come with unlimited access to our knowledge base and video tutorials. Email technical support is also included with all plans. If an issue cannot be promptly be resolved via email, we will schedule a call with you.

To learn more about phone callbacks, click here.

Trials

Trials include free and reasonable email support.

• Related Articles

• Customer Support Service Agreement

  This Customer Support Service Agreement provides support-related terms and conditions for all Sales Cookie Services. Support Availability Support is available during normal business hours, Monday through Friday, from 9 AM to 6 PM Pacific Time. The ...

• Which Types of Issues are Covered by Technical Support?

  Here are some of the issues our technical support can help you with and are included with your subscription: Accessing your account Initial plan configuration (within limits) Understanding or using application features Explaining how incentive ...

• What Is The Best Way To Call You?

  Nobody likes to be put on hold for several minutes. It's an understatement that it feels unproductive to listen to music while being told repeatedly that "your call is important to us". Many leading organizations have understood that a support model ...

• How Can I TroubleShoot QuickBooks Sync Issues?

  This articles assumes that you already have downloaded and installed the QuickBooks synchronizer. Please refer to our walkthrough for a step-by-step installation guide. Issue - I installed the synchronizer but could not add transactions from ...

• Are Mobile Devices Supported?

  Sales Cookie is a responsive web application. We've optimized rendering for different devices, including cell phones, tables, laptops, and desktop screen sizes. The web interface dynamically detects and adapts to your current window's size. For ...