What Is The Best Way To Call You?
Nobody likes to be put on hold for several minutes. It's an understatement that it feels unproductive to listen to music while being told repeatedly that "your call is important to us".
Many leading organizations have understood that a support model requiring customers to call and then being put on hold is both outdated and inefficient (ex: try searching for "Facebook phone support").
We prefer email for most communications for the following reasons:
- Ability to send links, screenshots, log files, etc.
- Ability to easily include more parties if needed
- Ability to persist the information for reference
- Ability to review responses for quality control purposes
- Ability to efficiently route tickets to the best resource
- Ability to translate content into different languages
However, there are cases where back-and-forth communication via email becomes inefficient. In those cases, we will request a phone callback. Please click on the provided link we will send you, so as to provide your contact information, as well as acceptable call back times.
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