Which Types of Issues are Covered by Technical Support?

Which Types of Issues are Covered by Technical Support?


Here are some of the issues our technical support can help you with and are included with your subscription:
  • Accessing your account
  • Initial plan configuration (within limits)
  • Understanding or using application features
  • Explaining how incentive calculations were performed
  • Providing assistance with billing issues

Besides those services, you may be asked to authorize billable service hours for manual data entry, additional plan configuration, custom reports, or advanced troubleshooting. Please refer to our list of professional services. Our pricing is completely transparent and we will not perform any billable work without prior authorization.

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