What Survey Questions Were Asked?

The following questions were part of the survey:

1. Estimated percentage of payouts later identified as over payments
   
2. Estimated number of hours spent per week on incentive program administration tasks
   
3. Estimated percentage of representatives who understand incentive program terms and conditions 
   
4. Estimated percentage of representatives trusting the accuracy of incentive program payouts
   
5. Estimated percentage of representatives using "shadow accounting" to verify payouts
   
6. Estimated ability (1-10 scale) to make on-demand changes to the incentive program's parameters
   
7. Estimated ability (1-10 scale) to offer adequate security / audit capabilities
   
8. Estimated ability (1-10 scale) to offer a legally protected incentive program
   
9. Estimated ability (1-10 scale) to handle disruptive events such as refunds or territory changes
   
10. Estimated ability (1-10 scale) to align incentives with sales objectives
    
11. Estimated ability (1-10 scale) to issue payouts on time
    

Key findings

For key findings, review this page.

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