Why Do I Get "403 - Access Forbidden" When Logging In?

Applicability

This error applies to the following situation:

• You are trying to log in or sign up
• You received the following error

Impact
This error prevents you from logging in or creating an account.

Explanations

This error indicates that either a/ your account has been blocked for security reasons or b/ you are trying to log in concurrently using multiple accounts or c/ you changed a previously authenticated social account's email.

For example, this may apply if you are trying to log in as user1@example.com in one browser window, but also trying to log in as user2@example.com in another browser window.

For example, this may apply if you previously logged in via LinkedIn as user1@example.com, but changed your LinkedIn account to user2@example.com.

Resolution

To fix this issue:

• Close all browser windows & tabs
• Open a single browser window
• Log in / sign up as needed
• If this does not resolve the issue, contact us
  

• Related Articles

• How Can I Access My Personal Incentive Dashboard?

  Here are the steps to access you personal incentive dashboard: Login to your workspace On the left pane, click on "Incentives" Click on each button for more details For example, each plan's "More Details" button To learn more about how to access the ...

• How Can I See Which Workspaces I Have Access To?

  Here are the steps to view all workspaces you have access to: Login to your workspace On the left pane, click on "My Account > My Workspaces" You can also view the workspaces you are managing using the following steps: Login to your workspace On the ...

• Which Advanced Options Are Available?

  Sales Cookie offers many advanced capabilities via its web interface - including draws, splits, overrides, etc. However, some additional (even more) advanced options can also be set on incentive plans using a text-based representation. Advanced ...

• How Do Advanced SQL Statements Work?

  What Are Advanced SQL Statements? Our technical team may configure advanced SQL statements which operate directly against the database. This is done a/ for performance reasons, b/ to perform complex queries spanning multiple entities, or c/ to ...

• How Can I Debug Formulas?

  You can use debug mode to understand how formulas are applied to a sample transaction or sample payee. You will see how each formula statement was evaluated against your sample transaction or user (payee). Debugging Formulas - Sample Transaction To ...