Understanding Calculation Issues

As you run calculations, we examine your calculation timeline to find potential problems, such as duplicate calculations or gaps between calculations. Some of those issues may be false positives. A purple bar will alert you any time potential issues are detected.

 
Old Unreleased Calculations
This error is reported when there are calculations:

• Which were ran some time ago
• Which were never released

For example, this can happen if you ran a calculation a while ago but forgot to release rewards. We recommend either deleting the older calculation, or releasing it.

Duplicate Calculations
This error is reported when there are multiple calculations for:

• The same plan
• The same time period

For example, this can happen if you run a calculation from Jan 1 to Jan 31, and then another calculation for the same plan and same time period. Choose a duplicate, and delete it as part of general calculation housekeeping.

Overlapping Calculations
This error is reported when there are multiple calculations for:

• The same plan
• Overlapping time periods

For example, this can happen if you incorrectly run a calculation from Jan 1 to Jan 15, and another calculation (same plan) from Jan 15 to Jan 31 (instead of Jan 16 to Jan 31). You probably don't want to process the same sales transactions (those on Jan 15) twice, so we warn you.

Calculation Gaps
This error is reported when there is a series of calculations for the same plan, but there are gaps between them.

For example, this can happen if you run calculations (same plan) for January, February, and April. In this case, no calculation was ran for March, so we warn you about the gap.

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