Checking If Transactions Can Be Credited To a User (Advanced)
Applicability
This topic is applicable to the following scenario:
- You are creating a new incentive plan
- You want to measure sales performance by team / territory
- Sales transactions have one of the following issue
- They do not include a team / territory identifier
- They include an team / territory identifier but it cannot be mapped to a team (ex: the team no longer exists)
Overview
Consider the following sample sales transaction:
The first transaction includes a user name ("James Cookie"), but no team / territory information. The second transaction also includes a user name ("James Cookie"), but the territory by is just "???" (ex: the territory no longer exists).
Under those conditions, how can teams be credited for the transaction - allowing you to effectively measure sales performance by team / territory?
Details
Checking advanced option "First Check If Transactions Can be Credited to a Team (advanced)" allows teams to receive credit for the transaction by mapping users (ex: "James Cookie") back to teams they belong to. If your workspace has a user whose aliases include "James Cookie", Sales Cookie can credit teams this user belongs to for the transaction.
Different modes are available:
- Split Credit Equally Between Teams The User Is A Member Of
- The transaction's creditable amount is divided by the number of teams the user belongs to. Each team is credited with an equal fraction of this amount.
- Assign Full Credit To All Teams The User Is A Member Of
- The transaction's creditable amount is assigned in full to each team the user belongs to.
Note that if you choose to the second option, you incur the risk of double-counting the transaction's revenue / profit. Consider a design which avoids double-compensating users for the same transaction.
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